Category: Frequently Asked Questions
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How is my personal information stored?
Personal information is gathered in order to provide high-quality and individualised support. Prior to your first appointment you will be asked to complete an online intake form, which outlines our consent and confidentiality policy. Please retain a copy for your records. Your information (such as contact and payment details) are collected via the intake form…
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Why do you charge a cancellation fee?
We prefer to avoid a cancellation fee as much as possible, so please have your own appointment reminder on a calendar or in your phone, and use the SMS appointment reminder as a prompt if you do need to cancel or reschedule. A fee is charged where sufficient notice hasn’t been provided to cover your…